Terms of service
At Verynoir, we value every customer and retail partner. We aim to provide clear communication, reliable support, and a smooth shopping experience from order placement to after-sales service.
Support Hours
If you have questions about products, orders, shipping, returns, refunds, or wholesale cooperation, please contact us by email or phone. We will do our best to respond as soon as possible.
Order Support
For order-related questions, please include your order number, name, and a brief description of the issue. This helps us check your order more quickly and provide accurate assistance.
Product Questions
Verynoir products are designed with handcrafted details, dark textures, and silver cross elements. Because many items are handmade or hand-finished, slight differences in texture, color, grain, or finish may appear. These natural variations are part of the character of each piece.
Shipping & Delivery Support
If you need help tracking your order or have concerns about delivery, please contact us with your order number. We will help review the shipment status and provide support when needed.
Returns & Refunds
If you are not satisfied with your order, please contact us within the return window. We will guide you through the return and refund process according to our Refund Policy.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with clear photos of the item and packaging. We will review the issue and provide a suitable solution.
Contact Information
Email: support@verynoir.com
Phone: 585-206-8625
Address: 6342 Kendall St, Arvada, CO 80003, US
Website: verynoir.com